Exciting news! NetSuite 2024.1 has arrived with innovative field service management features, improving how businesses operate within a unified system and streamlining work order creation and dispatching.
What are the benefits of NetSuite Field Service Management?
Office staff can seamlessly link orders to cases, sales, or projects using a schedule board that assigns jobs to technicians based on their skills and proximity. Managers can filter and track job statuses, and dispatchers can use drag-and-drop functionality to adjust schedules on the fly.
And that's just the start! Technicians instantly receive job alerts through a mobile app, accessing schedules, customer history, and directions to their next location. Field workers can easily log used products and record notes directly in the app, and the office can receive real-time job statuses, eliminating the need for constant communication with field staff.
Field Service Management Highlights:
- Enhance Field Service Productivity: NetSuite automates workflows, streamlines operations, and provides real-time job and technician status updates for better resource allocation. Easily assign jobs, match resources based on skills, availability, and location.
- Reduce Costs: Optimize technician utilization, cut overtime, and enhance inventory management to increase first-time fix rates and reduce inventory-related costs.
- Improved Business Management: Gain insights into job profitability, customer satisfaction, service contracts, and technician performance to uncover inefficiencies and drive better decision-making.
- Accurately track Inventory: NetSuite's centralized inventory management optimizes stock tracking, boosts first-time fix rates, and reduces inventory leakage by providing real-time monitoring and automated tracking capabilities, all accessible through the mobile app.
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