NetSuite Services & Support

Need help with your NetSuite implementation?

Looking to make more of what you already have?

Protelo can help.

The highly-trained and certified NetSuite consultants at Protelo have both business-process expertise and extensive knowledge of legacy and new technologies. Our experts can help you take advantage of all that NetSuite has to offer with no disruption in your day-to-day business.

From early stages of research to implementation and everything in between, we’re on-demand and ready to assist you in the short-term or long-term.

No contracts, no minimums ever.

We understand the critical nature of a successful ERP implementation from planning to go-live and we ensure best practices are followed at every point.

New software implementations and upgrades are an important undertaking for any growing business. To fully provide the scope of each project, we provide:

• Evaluation of alternative approaches to integration options, retrofits, and new modifications.
• Streamlined processes with direct access to our team of consultants.
• A full team of business process and technical expertise in the United States.
• Ready to implement NetSuite? Contact us using the form on this page for a personalized consultation.

We can provide the following support for current NetSuite users.

• Troubleshooting of application and business process issues
• Questions and answers regarding application functionality and/or business processes
• Work sessions to refine or re-engineer business processes
• Adjustments to existing system set-up and configuration
• NetSuite administration assistance
• Training (train the trainer or end-user training)
• Customization – requirements, design, development, testing, approval, and installation
• Integrations to other software solutions
• Workarounds to bugs in the system
• Go-live support
• Post-go-live support

Don’t see what you need here?

Contact us using the form on this page for a personalized consultation.

NetSuite Consulting

The expansive team of Consultants at Protelo has experts in every functional area of NetSuite.

We can provide the following support for current NetSuite users. Don’t see what you need here? Are you looking for NetSuite help and NetSuite support? Contact us using the form on this page for a personalized consultation.

Software Issues?

• Solve NetSuite application issues.
• Enhance existing functionality through workflows and/or SuiteScripts.

Need Higher Levels of Automation?

• Develop new features, functions, and systems.
• Technical skills – SuiteScript, SuiteFlow, SuiteTalk, SuiteCloud IDE, SuiteBuilder, SuiteBundler, SuiteAnalytics, Java, Java Script, .Net, PHP, EDI, RPG, HTML, CSS.
• Integrate other systems with NetSuite.
• Website development and integration.

Protelo Development Expertise

From selection and integration to development and deployment, Protelo has experience working with a wide range of products. Protelo has development experience with the following products:

ERP
NetSuite

Cloud Solutions

Avalara

Ecommerce
Joomla

Customer Relationship Management (CRM)
NetSuite

Stand-Alone Development
SuiteScript, SuiteFlow, SuiteTalk, SuiteCloud IDE, SuiteBuilder, SuiteBundler, SuiteAnalytics, Java, Java Script, .Net, PHP, EDI, RPG, HTML, CSS

Open-Source Development & Integrations
Joomla, TikiWiki

PCI Compliance
CyberSource

NetSuite Solution Expertise

Protelo consultants have extensive experience in the following process and applications areas:

Sales

• Ecommerce
• Content Management
• Payment – Credit Card / ACH
• Security
• Sales Tax Rates / Collection
• Shipping Rates
• Sales Reporting
• Commissions
• Collaboration / EDI
• CRM
• Activities (Tasks, Events, Phone Calls)
• Contact Management
• Case Management

Cross Functional

• Sales Tax
• Regulatory Compliance
• Form Generation
• Document Imaging
• Mobile Computing
• Rebates & Chargebacks
• User Interfaces
• Business Intelligence

Finance

• Accounts Payable
• EDI Invoices w/Auto PO Match
• Cleared Checks Automation
• Electronic Payment / Remittance
• Interfaces (PCard, Amex, Concur)
• Accounts Receivable
• Credit Card
• Lockbox
• Direct Debit
• General Ledger
• Integration To Operations
• Financial Reporting
• Uploads from External Sources

Operations

• Wholesale Distribution
• Manufacturing & Light Assembly
• Logistics
• WMS – Warehouse Management
• TMS – Transportation TMS
• 3PL – Third Party Logistics
• Radio Frequency
• Forecasting & Replenishment
• Demand Plan
• Supply Plan
• Purchasing
• Collaboration / EDI
• Supply Chain Planning
• Supply Chain Execution
• Service Management
• Professional Services
• Projects
• Time Tracking

Are you confident you’re getting the most out of your system?

Do you ever wonder if there are underlying issues that could be hindering the efficiency and growth of your business?

Or maybe you’re confident that problems exist. If you are already experiencing unpredictable results, system errors, or slow performance, unresolved data issues—We can help.

Protelo’s NetSuite Health Check is an actionable roadmap to better performance and efficiency for your NetSuite System.

Our expansive experience with customers over the years has given us invaluable insight into common (and not-so-common) system problems and the best ways to resolve them.

The NetSuite Health Check provides you with an in-depth report of your custom workflows and/or scripts. Our team then provides ways to make your solution work faster and more efficiently. Here are some of the high-level things we check:

• Setup
• Customization
• Reports, Saved Searches, Custom Dashboards
• Transaction Review
• Potential Bottlenecks and Obstacles to Performance